Charter official tells way to block objectionable content
By CONNIE ESHThe Wilson Post
When a local father discovered that his 9-year-old son was accessing “adult programming” on his cable television, he first blocked the sites.
But that didn’t quite solve the problem. The TV guide scroll which is part of the benefits of having Charter’s extended programming package, with a digital cable box, still showed all the titles that were available.
And the titles were “just a click away” from the information about programs on regular channels.
The father, who asked not to be named, said he was quite uncomfortable when his son started asking questions based on the titles. It was at that point that he realized that blocking access to the actual programs did not hide the titles.
“How do you explain pornography to a 9-year-old?” he asked.
When he called Charter’s Lebanon office, an employee there told him she didn’t think there was anything to be done about the titles, the father said.
Ward 1 Lebanon City Councilor Alex Buhler said one of his constituents was upset about a similar problem except she didn’t have children in her household. She was personally offended by the titles. She complained to Buhler, who told her he didn’t have any solutions, either.
Buhler noted he switched to satellite TV because it allows him to have the programming he wants for his grandchildren for less money.All three wanted movies, sports and other programming offered by the digital cable package, but not the so called “naughty” movies.
Charter’s Director of Government Relations Nick Pavlis, on investigating the matter, discovered that there is a simple fix for the problem.
The first step is to get out the remote control that comes with the cable box and click on the menu option, he said.
“Next go to ‘parental control’ and click that and enter your code,” he said. “There should be an item there called ‘Adult Titles.’ Set that on ‘Hide Adult Titles.’”
After the setting has been made, the guide should only show the words “Adult Programming” and not the actual titles, he said.
In fact, this is the same menu area used to block out any unwanted programming, Pavlis said.
He suggested if a customer had further problems with the menu items they should call 888-getcharter, and use the technical assistance number for more help.
Staff Writer Connie Esh may be contacted at email@example.com.